The desk at 167 Pinto Point Place

8:30 on a weekday in spring, tx — the coffee’s poured, the inbox is open, and your string file is the first thing we read.

Whether you have a finished export or only a hunch that Brazil is next, write to us here. We’ll read it, size it, and reply with one fixed package price — $400, $865 or $1,450 per language — before anything is invoiced.

write to the desk or call (213) 564-1506

Send a note

what your message sets in motion

No ticket numbers and no hand-offs to a sales team. The note you send lands with the people who will translate your strings, and here’s what they do with it.

On arrival read the same working day it lands
Messages are read during desk hours, Mon–Fri 8:30am–4:30pm Central, and answered from this same inbox — so the reply thread stays in one place.
The sizing we count before we quote
With files attached, we count words, check placeholders and match a package. Without them, we’ll ask for exactly what’s missing — usually the string export and a few screenshots.
The figure one fixed price per language
The patch at $400, the release at $865, the full lantern at $1,450. Your freeze date goes on our calendar the moment you reply.
Only after your yes work begins, invoice follows
Payable by card or ACH bank transfer. Until you approve the price, you owe us nothing at all.

tell us about the release

A sentence about your product is plenty to start. Files can follow by email to contact@jigsawlantern.com.

your name

work email

phone — optional

string freeze date — optional

which languages?

español português tiếng việt not sure yet

package you’re leaning toward

what’s shipping? The product, roughly what needs translating (UI strings, help articles, onboarding emails), and anything that worries you.

We read every note ourselves and never add you to a mailing list.

The switchboard

whichever line you pick, the same desk answers

Choose the one that suits the moment. If you’re unsure, email is never wrong — it keeps your files and our answers in one thread.

How to reach Jigsaw Lantern, what each line is best for, and when you’ll hear back
Line	Where	Best for	When you’ll hear back
email	contact@jigsawlantern.com	String exports, screenshots, help-center files, quotes	Read and answered during desk hours; late-evening notes are waiting for us at 8:30am
phone	(213) 564-1506	A fast sizing question, a freeze date that just moved	Picked up Mon–Fri 8:30am–4:30pm Central; leave a voicemail after hours and we’ll ring back the next working morning
screen-share	book it by email	Walking us through staging so we can see where every key lives	30 minutes, scheduled inside desk hours; the intake call is never invoiced
in person	167 Pinto Point Place	Signing paperwork, a working session over coffee in Spring	By appointment only — email ahead and we’ll have the kettle on

Desk hours, in your time

we keep central time; your users keep theirs

Your team may sit in San Francisco while your users wake up in Recife or Hà Nội. Here are our eight working hours, translated — like everything else we do.

Desk hours: 8:30am–4:30pm, Monday to Friday, Central.

call while the desk is in

spring, txwhere the desk is8:30am–4:30pm
san franciscoplenty of SaaS teams6:30am–2:30pm
new yorkeast-coast product leads9:30am–5:30pm
ciudad de méxicoyour Spanish-speaking users7:30am–3:30pm
são pauloyour Portuguese-speaking users10:30am–6:30pm
hà nộiyour Vietnamese-speaking users8:30pm–4:30am⁺¹

Teams in Vietnam: a note sent at the end of your working day is usually read while you sleep, so the reply is often waiting when you open your laptop. Times update with daylight saving.

A sunlit translation desk with a laptop showing a Portuguese onboarding screen, a marked-up string table, a small lantern and jigsaw pieces

Where the kettle is

167 Pinto Point Place, Spring, TX 77389. Visits by appointment — almost everything happens over email and screen-share.

plot the drive to pinto point place

Before you write

the small things people wonder about first

do I need my files ready to get a price?: Not at all. Tell us the product, the languages and a rough sense of scope, and we’ll suggest a package. The exact figure comes once we’ve seen the strings.
will you sign our NDA first?: Gladly — send it with your first note and we’ll return it signed before a single file changes hands.
whose time zone is our deadline in?: Yours. A Friday 5pm São Paulo freeze is Friday 5pm São Paulo on our calendar, and we plan the package backwards from it.
how and when do we pay?: Invoiced per package, only after you approve the fixed price. Card or ACH bank transfer, in USD.

When we pick up

mon–fri: 8:30am–4:30pm, Central
sat–sun: closed; your email waits safely for Monday

ask for my package price